Privacy Policy
Effective date:
1. Introduction
ExaktPay ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our services or visit our website.
2. Information We Collect
We collect personal information you provide when applying for a loan, including your full name, NRC number, phone number, email address, employer details, monthly income, and supporting documents (payslip, ID, proof of residence). We may also collect technical data such as IP addresses and browser information when you visit our website.
3. How We Use Your Information
Your information is used to: process and assess your loan application; verify your identity and income; communicate with you regarding your application and account; comply with legal and regulatory obligations under the Moneylenders Act, Cap 398 and AML/CFT requirements; and improve our services.
4. Data Sharing
We do not sell your personal information to third parties. We may share your data with credit reference bureaus, regulatory authorities as required by law, and service providers who assist us in operating our business — all under strict confidentiality obligations.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data is transmitted using secure encryption protocols.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data held by ExaktPay. To exercise these rights, please contact us using the details on our Contact page.
7. Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
9. Contact
For any privacy-related queries, please contact us via the Contact page on this website.